Banking on the Cloud
In the last few years, the banking industry has seen significant change, from the onset of the pandemic—which transformed the way customers interact with banks—to the global acceleration of digital banking licenses to the unbundling of banking services embedded into other value chains. Many of banks are undertaking digital transformation to modernize their banking capabilities and others are reinventing themselves into platform businesses.
This report focuses on seven trends that banks are actioning today. From driving a hyper-personalized experience with data and machine learning to extending banking capabilities with ecosystem-based banking to provide contextualized offerings to customers.