Doing More with Less : How FinancialService ProfessionalsAre Leaning intoNew Service Trends
Doing More with Less: How Financial Service Professionals Are Leaning into New Service Trends
Customer expectations in financial services are hitting
new highs. Recent tidal shifts in economic conditions
and how people work have changed perceptions of
what constitutes good service within the financial
sector. More than three-fourths of Americans now
prefer to bank digitally, and the COVID-19 pandemic
has forced financial services institutions (FSIs) to drastically improve their digital experiences.
More than ever, service leaders need to focus on efficiency, cost savings, and doing more with less — without falling short of rising customer expectations or sacrificing any part of the customer experience.
More than ever, service leaders need to focus on efficiency, cost savings, and doing more with less — without falling short of rising customer expectations or sacrificing any part of the customer experience.