THE BUSINESS VALUE OF AI FOR IT SOLUTIONS
Managing the explosion of IT services and the complexity of IT operations
A critical responsibility of IT leaders who oversee service operations—the combination of IT service management (ITSM) and IT operations management (ITOM)—is controlling technology costs while also driving efficiency and ensuring 24/7 uptime. To achieve these directives today, they must create the AI expertise on their teams or implement technologies that are required for adopting AI and automation across the enterprise. AI is the answer to addressing the challenges in ITSM and ITOM.
In ITSM, there’s an ever-increasing demand for digital services
The world of ITSM can be chaotic and overwhelming for organizations like yours that strive to deliver the best possible technology experiences. To keep pace with industry demands and employee expectations, you must deliver more and more services. However, this growth comes with a significant hurdle: a surge in incidents stemming from employee and customer usage, as well as the underlying machines or infrastructure supporting these services. Managing these incidents can overwhelm your team. It’s nearly impossible to scale people and manual processes to keep up with the increased incident volume—especially when working out of several disparate systems.