THE BUSINESS VALUE OF AI FOR IT SOLUTIONS
Managing the explosion of IT services and the complexity
of IT operations
A critical responsibility of IT leaders who oversee service operations—the combination of IT service management (ITSM) and IT operations management (ITOM)—is controlling technology costs while also driving efficiency and ensuring 24/7 uptime. To achieve these directives today, they must create the AI expertise on their teams or implement technologies that are required for adopting AI and automation across the enterprise. AI is the answer to addressing the challenges in ITSM and ITOM.
Putting AI agents to work for your IT teams
Imagine a future in which your teams could spend less time fighting fires and more time focusing on higher value, innovative work that drives real business outcomes. That’s the future agentic AI is building.
With evolving threats, emerging technologies, and increasingly complex systems and processes, tech teams need more than advanced chatbots to maintain seamless operations and drive innovation. They need a way to achieve more with less—and now they can, with ServiceNow AI Agents.
By dynamically interpreting needs and executing the optimal course of action, ServiceNow AI Agents can learn, adapt, and collaborate with people to handle complex and ambiguous tasks. Managed, guided, and controlled by you, they reduce repetitive tasks, streamline IT incidents, triage issues, and help you connect people, processes, and systems for seamless, efficient operations.