The CIO’s AI Dilemma

The CIO’s AI Dilemma

Introduction and Background

ABOUT THIS REPORT

Salesforce surveyed 150 enterprise CIOs worldwide to discover:

  • How CIOs are implementing AI at their organizations
  • The technical and organizational challenges CIOs encounter as they plan their AI roadmaps
  • How budgets for AI and associated initiatives are allocated
  • Where and how CIOs develop AI expertise

RESEARCH BACKGROUND

Unless cited otherwise, data and quotes in this document are from a double-anonymous survey conducted by Salesforce and NewtonX between July 23 and July 30, 2024. Respondents are verified CIOs of enterprises, defined as companies with 1,000 or more employees, across 18 countries and 17 industries.

Due to rounding, not all percentage totals equal 100%.

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